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These are PicParts Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

  • All product returns require a Return Merchandise Authorization (RMA) number
  • You must request a return within 15 days of the invoice date, unless otherwise stated above.
  • Products that are received by PicParts in any of the following conditions are not eligible for return and may be rejected:
    • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
    • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
    • Any product from which the UPC code has been removed from its packaging.
    • Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return
    • Any product for which you have submitted a mail-in rebate.
    • Any product which appears tampered, customized or altered in any way.
    • Any product that is returned with markings or writing made by the customer on the original box.


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