These are PicParts Overall Return Guidelines. All returns must meet the overall
guidelines in order for the individual return policy to apply.
All product returns require a Return Merchandise Authorization (RMA) number
You must request a return within 15 days of the invoice date, unless otherwise
Products that are received by PicParts in any of the following conditions are not
eligible for return and may be rejected:
Any product that does not exhibit the described reason for the return
(i.e., a return initiated for a DOA product that powers on and works
properly upon inspection).
Any product with a missing, damaged, altered, or otherwise
unreadable serial number label, manufacturer model or part number
label, and/or warranty label.
Any product that is returned without all original packaging and
accessories, including the retail box, manuals, cables, and all other
items originally included with the product.
Any product from which the UPC code has been removed from its
Any product that exhibits physical damage. If you received your
product damaged, please read our Report a Shipping Problem article for
guidelines and instructions on how to resolve this issue. This would
not be considered a return
Any product for which you have submitted a mail-in rebate.
Any product which appears tampered, customized or altered in any
Any product that is returned with markings or writing made by the
customer on the original box.